Customer Success Associate

Arux, a leading innovator in the community education and after school industry, is hiring a customer success associate. We're seeking a candidate with strong communication skills, a natural ability for learning new software, and a proactive approach to problem solving.

If you are interested in this position, please email your resume and interest to jobs@arux.com.

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Key Responsibilities

Customer support: Respond to customer inquiries via ticketing system (Zendesk), phone, email, chat and other communication channels promptly and professionally.
Technical assistance: Diagnose and troubleshoot software-related questions, guiding customers through step-by-step solutions and escalating complex cases when necessary.
Product knowledge: Maintain an in-depth understanding of our software products and services to provide accurate and comprehensive support.
Feedback collection: Record details and relay customer feedback to the rest of the customer success team to help improve our software offerings.
Training and onboarding: Assist in the onboarding process of new customers by attending sessions led by our customer success specialists.
Performance metrics: Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction surveys.

What are we looking for in this role?

Experience: 1-2 years of experience in customer support, technical support, or a related field within the software industry. Ideal candidate also has a background working in community education
Technical skills: Proficiency in using and troubleshooting software applications. Familiarity with Zendesk, Monday.com and other similar tools a plus.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Problem-solving: Strong analytical and problem-solving abilities, with a keen attention to detail
Customer-focus: A customer-centric mindset with a passion for providing exceptional service.
Team Player: Ability to work effectively both independently and as part of a collaborative team.

Benefits

Competitive salary and performance-based bonuses
Comprehensive health and dental insurance
Paid time off and holidays
Professional development opportunities
Friendly and inclusive work environment

Other Info

The Arux office is located in Downtown Minneapolis
This role is within the customer success department
Customer success associate reports to the director of customer success